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Key functions
Back Office
Non-customer-facing functions that render administrative, technical and other support services within a bank.
Examples:
Examples:
- Loan operations
- Treasury executions and settlements
- Trade support operations
- Support functions, e.g. human resources, administration, IT, financial control
Middle Office
Support for the front office’s operation.
Examples:
Examples:
- Risk management
- Legal and regulatory compliance
- Corporate strategy management
- Product control
- Product innovation
Front Office
Customer-facing business units generating revenue for the bank.
Examples:
Examples:
- Credit marketing
- Customer relationship management
- Financial advisory and investment planning
- Branch office management
- Trading and sales
Back Office
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Middle Office
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Front Office
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How do these different business units operate?
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