Major Roles in Banking



Fintech opens up exciting opportunities for banks to enhance customer experience and products, and to increase the efficiency and effectiveness of their risk management and regulatory compliance. Multiple roles are available, such as in developing fintech products and solutions and developing regulatory technology (regtech) solutions for banks.

Major job responsibilities

Fintech solution development
  • Design, develop, test and deliver core functional and technical aspects of fintech solutions for the bank. Coordinate projects on fintech solutions throughout the software development life cycle.
  • Provide expert advice on fintech applications. Build and implement fintech solutions.
Fintech product design
  • Design and develop new fintech products with innovative features and functionalities driven by user needs or market forces.
  • Manage fintech products and development, ensuring the products align with the bank’s overall fintech strategic direction and product compliance.
Fintech strategy and management
  • Assist in the research and execution of fintech strategy, and manage the fintech initiatives of the bank in collaboration with internal stakeholders and external vendors and partners.
  • Drive the fintech agenda within the bank and provide strategic directions for the bank’s fintech initiatives.
  • Assist in regtech research, formulate cases, and consolidate regulatory and business requirements.
  • Lead the design, development and implementation of regtech solutions, ensuring alignment with the bank’s overall regtech strategy and realisation of the benefits of regtech.
  • Enhance the efficiency and effectiveness of the bank’s risk management and regulatory compliance.

Important skills and knowledge

Technical expertise
  • Artificial intelligence (AI)
  • Big data/data analytics
  • Cloud computing
  • Regtech
  • Cybersecurity awareness
Fintech application and project management
  • Fintech product design and development
  • Fintech innovation strategies
  • Fintech applications and customer experience
  • Project governance and assurance
Banking literacy
  • Retail banking
  • Corporate and institutional banking
  • Regulatory trends and developments
  • Requirements on personal data and privacy protection
Risk management and regulatory compliance
  • Regtech trends and government initiatives
  • Regulatory compliance intelligence
  • Financial crime prevention
  • Change management and digital transformation
Communication, presentation and collaboration skills
  • Ability to explain technologies and the needs of users and customers in a simple and user-friendly manner
  • Adept at working with different teams within the bank throughout the fintech product development cycle

A day in the life of a
Fintech Practitioner

Catch up on the latest developments in technologies and financial services.
Develop fintech products, solutions and digital delivery channels, e.g. mobile apps.
Monitor the performance of the bank’s fintech systems to guard against cyberattacks.
Review customers’ feedback on their experiences and the performance of the bank’s fintech solutions.
Meet regulators and external technology vendors on developing new solutions and upgrading existing technologies.
Conduct internal training and briefings on the adoption of the latest fintech solutions.

Typical career path

The career path of a fintech practitioner can vary a lot, depending on the individual’s own areas of expertise and work priorities, which can range from product development to strategic planning. The three main streams are the technical path, the management path and the regtech path.

Some people may choose to progress within the bank in a technical role according to their personal interests and character.

Those working in managerial roles, e.g. Chief Digital Officer, also need to understand the technology behind the systems, but do not focus on development work or project management. Instead, they are responsible for making strategic decisions and building and leading the team.

Specialised practitioners may help drive the design, development and implementation of regtech solutions to ensure alignment with the bank’s overall regtech strategy.